Privacy Policy

Introduction

This Privacy Policy explains how True Garden and the truegarden.space website collect, use, store, and protect information provided by visitors and players. By using the website or related game services, you agree that information may be processed as described here.

Who We Are

True Garden is an online survival horror game promoted through truegarden.space. For privacy questions, data requests, or concerns about this notice, contact us at info@truegarden.space.

What We Use Information For

We use information to operate the website and game, respond to messages, send service updates where permitted, improve player experience, investigate bugs, prevent misuse, maintain security, and understand aggregated performance trends.

Information You Give Us

You may provide information through contact forms, newsletter sign-ups, support requests, feedback messages, or job/application-style forms. This may include your name, email address, message content, and any screenshots or reports you choose to send.

Gameplay and Platform Information

When you access the game through a platform, we may receive limited gameplay or platform data such as device or console type, country or region, user ID from the platform, profile details made available by the platform, friends-list access required for social features, deep-linking data, crash reports, progress information, scores, and bug-report attachments. We avoid collecting information that is not needed for game operation or support.

Technical and Visit Data

When you visit the website, we may collect technical information such as IP address, browser type, operating system, time zone, referring pages, pages viewed, approximate location derived from technical data, and interactions such as clicks or page response times. This information helps us keep the site stable, secure, and useful.

Third-Party Services

We may use service providers for hosting, email delivery, support, analytics, platform features, payments, delivery, advertising networks, search providers, and social network features. These providers process information according to their own policies and only as necessary for their services.

Social Platforms and Links

If the game or website connects with a third-party social platform, that platform may share information according to your settings there. External websites linked from our site are not controlled by us, and their privacy practices may differ.

Security

We take reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No internet service can be guaranteed to be completely secure, but we review our practices and limit access where appropriate.

Your Rights

Depending on your location, you may request access to information we hold about you, ask for correction, request deletion, object to processing, withdraw consent where processing relies on consent, or ask for a copy of certain information. To exercise rights, email us at info@truegarden.space.

Retention

We keep information only for as long as needed for the purpose it was collected, for security and audit needs, or as required by law. We periodically review stored information and remove or anonymize data that is no longer necessary.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of truegarden.space after an update means you accept the revised policy.